Avery Restaurant Consulting (617-970-8566) has updated its staff training and retention advisory services for hospitality businesses in the Burlington, MA, area.
-- Following the updates, owners and managers of restaurants, cafes, hotels, and other food service outlets, can reach out to the company for guidance on maximizing the potential of their staff. Avery Restaurant Consulting brings expertise in helping employers build strong, highly skilled teams that are invested in making their venues the best they can be.
More details can be found at https://www.averyrestaurantconsulting.com/training-retention/
The company explains that, beyond high-end cuisine, the success of a restaurant largely depends on its staff. Customers become loyal patrons based on good experiences and consistency, both of which rely on having the right employees.
A spokesperson adds, “In order for your restaurant employees to perform at a high level, they need to be happy with their job. Since the restaurant industry often deals with high turnover, the key to keeping your employees cannot be underestimated.”
To achieve this, Avery provides expert staff training to ensure team members know their roles and how best to fulfill them. The company underlines the importance of giving staff the tools needed to reach required standards and creating goals and rewards to motivate teams.
The training covers all aspects of a restaurant's operations - from front-of-house service in formal or casual settings to bar staff, chefs, and culinary teams. Avery demonstrates how to achieve and maintain excellence in customer service including ways to improve communications and make customers feel welcome.
The team also helps staff deepen their knowledge of their restaurant’s menus so they are better placed to answer questions and advise on ingredients, preparation methods, and allergens.
Other training topics include conflict resolution to help staff defuse tense exchanges with unhappy patrons.
“You’ll not always get nice customers, some will be loud, brash, and maybe even insulting,” the spokesperson says. “You need to train your staff to handle customer complaints and conflicts professionally and courteously. Teach them emotional intelligence and never to be rude to customers.”
In addition, Avery helps clients improve their recruitment processes to identify committed and competent staff members. The team can advise on everything from interview questions to reference checks to ensure restaurants find individuals who will add genuine value to their businesses.
For more information, call 617-970-8566 or visit https://www.averyrestaurantconsulting.com
Contact Info:
Name: Jason Carron
Email: Send Email
Organization: Avery Restaurant Consulting
Address: Reading, MA, Reading, MA 01867, United States
Website: https://www.averyrestaurantconsulting.com
Source: NewsNetwork
Release ID: 89157144
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