Intuit makers of Quickbooks admit attempts to upgrade users of the 2010 version of its accounting software “have backfired” – no fix in sight.
Houston, United States - July 18, 2013 /MarketersMedia/ --
Intuit Level 2 Technical support employee Anthony Perez was asked about the processing software glitch that is hindering business owners from processing credit card payments had this to say.
“We are not completely sure what the issue is and are investigating this. As soon as we are sure of the issue, we can release an update or some type of fix for what is going on.”
CEO of Alan Pace & Company a Houston area small business says their nightmare began when Intuit forced an upgrade. After June 18, 2013 Intuit informed them that it would no longer support credit card processing via their payment network for users of the 2010 version of Quickbooks Pro.
“Our company updated to Quickbooks Pro 2013 on June 18, it has been a living hell every since. There is only so much money that can go out before some needs to roll in. It has been 3 weeks and after countless phone calls and emails to both tech support located in the Philippines and in the USA we still have processing issues that are damaging our business.”
Alan Pace company officers were informed by Perez of Intuit that the problem affects other small businesses and that some businesses can’t process at all. “You are not the only person facing this issue many others cannot process at all.”
When asked when this nightmare begin and why did Intuit force upgrades if there was a glitch in the new version that could cause problems for small businesses who upgraded at Intuit’s insistence and did Intuit notify affected users.
Intuit tech support Perez replied by email. “I do not have the time or date when this was recognized. As we do not know who was affected there is no way for us to notify affected customers.”
Certainly an issue of this magnitude that hinders small businesses (to whom Intuit owes their success) from accepting payments online as they had in the past prior to the forced upgrade would be a matter that Intuit’s president Brad Smith should be aware of.
However when asked if Intuit’s President was aware if this problem, Intuit staffer Perez said “He would not be aware of this issue as he would not be a resource for this issue.”
Intuit continues to sell Quickbooks 2013 both to new customers and upgrades to those with earlier versions. As far as a resolution to this Perez says “There is no fix.”
When asked about when to expect a fix, Perez replied “Unfortunately at this time there is no current ETA on this issue.”
Alan Pace company officers contacted Intuit’s corporate office and spoke with Dana McCormick who works closely with Intuit’s President Brad Smith. They asked if Ms. McCormick or President Smith were aware of Intuit’s credit card software processing glitch.
McCormick first said that if there were a software glitch “she was paid by Smith to solve Intuit problems.” She contacted Perez at our urging and once Perez confirmed the glitch, McCormick said “she was not an engineer and would escalate the issue to a level a 3 Intuit engineer.”
That provided little comfort to Alan Pace & Company business owners needing their cash to flow.
Contact
Cassandra Segoviano
Alan Pace & Company
admin@alanpacecompany.com
713-936-2690
alanpacecompany.com
Contact Info:
Name: Cassandra Segoviano
Email: admin@alanpacecompany.com
Address:
Phone: 713-936-2690
Organization: Alan Pace & Company
Source: http://marketersmedia.com/intuit-software-glitch-causing-business-nightmare/18897
