PRLog - May 6, 2014 - DAYTON, Ohio -- Ellipse Solutions, a Microsoft Dynamics AX Gold Partner announced it is partnering with Vertical Solutions, Inc. (VSI) to market their post-sales service solution, VServiceManagement™, for Microsoft Dynamics AX 2012.
VServiceManagement leverages existing back-office systems while seamlessly managing the business processes from work order creation to completion. It provides a closed loop process for sharing information throughout an organization, including customer-facing techs, back-office systems, engineering, and management.
“VServiceManagement has a demonstrated ability to manage complex post-sales service environments, including reducing the time to issue resolution, generating more revenue, and improving the entire service lifecycle,” said Mikhail Roytman, Managing Partner of Consulting Services for Ellipse Solutions. "By integrating VServiceManagement with Microsoft Dynamics AX 2012, our customers will not only gain additional key functionality, but will also quickly increase the return on their investment.”
“The market is moving very quickly to embrace post-sales service as a strategic initiative that drives revenue and builds strong customer relationships," says Ron Wegmann Sr., CEO of VSI. "By teaming with Ellipse Solutions, VSI can deliver an end-to-end post-sales service management solution that will improve our joint customers’ field service operations and extend the value of their Microsoft Dynamics AX solution."
VServiceManagement was developed for customer support, field service, and mobile environments, and helps companies manage complex post-sales service environments. It is available on-premise or as a service and integrates with Microsoft Dynamics AX 2012, as well as with internal legacy systems.
About Ellipse Solutions (http://www.ellipsesolutions.com)
Based in Dayton, Ohio, Ellipse Solutions is a global Microsoft Dynamics Gold Partner specializing in Microsoft Dynamics AX Enterprise Resource Planning (ERP) business management solutions, software development and implementations for manufacturing, distribution, and professional service companies, as well as Help Desk Support for AX. Ellipse Solutions’ experience with ERP systems dates back to the beginning of Axapta (currently known as Microsoft Dynamics AX) as a product in the U.S. marketplace, and includes successful implementations and upgrades of all Microsoft Dynamics AX versions, releases and hotfixes. Their team of Microsoft-certified professionals offers expertise in business operations, analysis, process reengineering, custom software development, implementation services, software testing, and maintenance/support services. For more information, visit http://www.ellipsesolutions.com or call 1.937.312.1547.
About Vertical Solutions, Inc. (http://www.vertsol.com)
Vertical Solutions, Inc. helps companies manage complex post-sales service environments efficiently, effectively, and profitably. Companies use VSI's solutions to improve service response and resolution times, reduce the costs of delivering service, better manage entitlements, increase revenue, improve the customer experience, and broaden their portfolio of service offerings. VSI develops VServiceManagement™ for customer support, field service, and mobile environments. This solution is available as a service or on-premise in a private- or public-cloud environment. VSI's applications are flexible, integrate easily with internal legacy systems as well as external ERP solutions, and can be deployed rapidly. VSI is headquartered in Cincinnati, OH, with offices and partners worldwide. For more information, visit http://www.VertSol.com or call 1.800.466.0238.
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Ellipse Solutions and Vertical Solutions, Inc. Partner to Extend Value of Microsoft Dynamics AX
May 06, 2014 at 09:54 AM EDT
