The 2018 report, which evaluates top CCaaS providers in North America, notes that, "North America's CCaaS market has matured to provide application leaders responsible for customer service and support with a range of competitive offers to consider as substitutes for traditional on-premises contact center infrastructure." Based on a detailed evaluation of vendors' ability to execute and completeness of vision, the Magic Quadrant can be seen as one of the most influential market analyses for the evaluation of enterprise technology solutions. A complimentary copy of the report can be downloaded here.
Evolve IP's compliant contact center solution provides all of the features and integrations necessary to create world-class customer engagement, and does so with a significantly lower investment than other cloud contact center providers. Major features include:
- Call recording, quality management, and other agent performance tools
- Workforce management
- Business intelligence and reporting
- Out of the box integrations for services like Salesforce.com
- Contact history/screen pops
- Fully integrated with Evolve IP's UCaaS or can be deployed with a customer's existing PBX
- Remote agents
- Business continuity guarantees backed by SLA with MOS measures
One of the world's fastest growing cloud strategy companies, today Evolve IP provides best-of-breed cloud solutions to more than 1,900 enterprises and over 420,000 users in virtually every industry. Many of the world's most recognizable brands rely on the company's Evolve IP OneCloud strategy to migrate multiple integrated cloud computing and cloud communications services onto a single, unified platform including: contact centers, IP phone systems / unified communications and collaboration, identity management, disaster recovery, virtual desktops, IaaS, and more. Evolve IP's Compliance CloudTM provides assurances and dedicated expertise for organizations in: finance and banking, healthcare, hospitality, automotive, insurance, veterinary, legal, technology, retail and construction verticals.
* Gartner, Inc., Magic Quadrant for Contact Center as a Service, North America, Drew Kraus, Steve Blood, Daniel O'Connell, Simon Harrison, 18 October 2018
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences, and do not represent the views of Gartner or its affiliates.
WHY CLIENTS CHOOSE EVOLVE IP
The cloud is no longer about buying individual services. It's now about having a strategy for multiple services and making them work together to provide greater IT efficiency. For over a decade Evolve IP has delivered customized strategies and integrated services for both cloud computing and communications; solutions that are designed to work together and with the applications you already use in your business. The Evolve IP OneCloudTM lets enterprises move a service at a time, to a secure, virtual private environment, and our analyst-acclaimed solutions are built on a world-class, compliant architecture that leverages the blue-chip technologies organizations already know and trust. Our long-term success is built on a business deploying more services with Evolve IP so we are invested in our clients' future. As a result, we are obsessed with providing superior service in every aspect of our client relationships and this has resulted in the industry's highest verified client satisfaction.
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