If you just tried to turn on your Xbox One and were met with nothing but a black screen: you’re not alone.
A particularly bad outage in Xbox Live’s core services is causing the console to get stuck at boot. Microsoft is aware of the outage, and says they’ve “identified the cause”.
We are aware of reports of Xbox One console startup, title update and sign-in errors. We will keep everyone informed once we have more information to share. Thank you all for your patience.
— Xbox Support (@XboxSupport) January 30, 2019
Our teams have identified the cause for our earlier issues and are continuing to address these now. Thank you for your patience, we'll update again when we know of any other changes.
— Xbox Support (@XboxSupport) January 30, 2019
The issue seems to be impacting enough users that even Microsoft’s server status page is having a hard time staying up.
Additionally, if you're running into issues attempting to view our status page, teams are actively investigating this as well. Thank you for your ongoing patience, we'll update here when there's more to provide.
— Xbox Support (@XboxSupport) January 30, 2019
Xbox Live outages happen from time to time, but it’s quite unusual for said outages to keep the entire console from booting. In most cases, the console would just boot and then fail to access online services. This has lead many to assume that their console, itself, had somehow broken — but, at least hopefully, they’ll boot right up once Microsoft untangles this mess of an outage.
