Our lives are driven by technology and we expect it to be always on and perform flawlessly – especially at work. It’s a tall order, but one that just got easier to deliver at Compeer Financial, thanks to Citrix Systems, Inc. (NASDAQ:CTXS). Leveraging Citrix Analytics for Performance™, the Farm Credit cooperative is able to proactively identify performance issues and quickly resolve them before they slow employees down.
“Diagnosing technology issues is always a challenge as it requires determining whether they are related to corporate infrastructure, employee factors such as their choice of device or ISP, or something else beyond our control,” said Scott Ament, Director Technical Operations, Compeer. “With Citrix Analytics for Performance, our service desk teams can solve issues faster than ever before – sometimes even ahead of when a user calls in for support. “
A next-generation service that goes beyond monitoring server-side infrastructure, Citrix Analytics for Performance enables IT administrators to identify performance issues at the individual user level and proactively address them to deliver a superior experience that engages employees and keeps them happy and productive.
Using a proprietary machine learning engine that integrates real-time telemetry from Citrix Virtual Apps and Desktops™, the solution quantifies a user’s experience into a unique “UX Score,” taking into account not just machine performance, but items that impact application access such as user logon time, network latency and even network stability. Using this score, IT administrators can:
- Quickly uncover performance degradation and identify root causes
- Reduce help desk calls related to application performance issues
- Easily identify groups of users or specific business locations experiencing poor performance
- Track performance trends and user experience anomalies
- Effectively scale environments based on actual usage and load
- Holistically assess and report on system performance and user experience
And the Compeer service desk teams are using it to do just this.
“Our service desk teams have become much more proactive,” Ament said. “Ahead of a service call, they can identify if a user seems to be having a poor experience and take action to fix it. We have reduced escalations and alleviated the delays that sometimes occur in seeking further assistance, as a result, and that has helped us deliver a better team member experience.”
And the single pane of glass that Citrix Analytics for Performance provides has been key to delivering these results.
“Our service desk reps can verify when other vendors and partners implement a fix and see the results in the Citrix Analytics for Performance graphs and views,” Ament said. “Having all the data and insights consolidated in one place has been very helpful, as our teams no longer have to look at data in several tools and can act more quickly.”
Compeer joins more than 400,000 organizations around the world who are using Citrix digital workspace solutions to power a better way to work. Click here to learn more about these offerings and the value they can deliver.
About Compeer Financial
Compeer Financial, with headquarters in Sun Prairie, WI, is a member-owned Farm Credit cooperative serving and supporting agriculture and rural communities. The $23.4 billion organization provides loans, leases, risk management and other financial services throughout 144 counties in Illinois, Minnesota and Wisconsin. Compeer Financial has 1,300+ dedicated team members serving approximately 70,500 member-owners, offering specialized expertise and personalized service regardless of the size of the farm, the type of crop grown or the livestock raised.
Citrix (NASDAQ: CTXS) builds the secure, unified digital workspace technology that helps organizations unlock human potential and deliver a consistent workspace experience wherever work needs to get done. With Citrix, users get a seamless work experience and IT has a unified platform to secure, manage, and monitor diverse technologies in complex cloud environments.
For Citrix Investors:
This release contains forward-looking statements which are made pursuant to the safe harbor provisions of Section 27A of the Securities Act of 1933 and of Section 21E of the Securities Exchange Act of 1934. The forward-looking statements in this release do not constitute guarantees of future performance. Those statements involve a number of factors that could cause actual results to differ materially, including risks associated with the impact of the global economy and uncertainty in the IT spending environment, revenue growth and recognition of revenue, products and services, their development and distribution, product demand and pipeline, economic and competitive factors, the Company's key strategic relationships, acquisition and related integration risks as well as other risks detailed in the Company's filings with the Securities and Exchange Commission. Citrix assumes no obligation to update any forward-looking information contained in this press release or with respect to the announcements described herein. The development, release and timing of any features or functionality described for our products remains at our sole discretion and is subject to change without notice or consultation. The information provided is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making purchasing decisions or incorporated into any contract.
© 2021 Citrix Systems, Inc. Citrix, the Citrix logo, and other marks appearing herein are the property of Citrix Systems, Inc. and may be registered with the U.S. Patent and Trademark Office and in other countries. All other marks are the property of their respective owners.