Significant retail sector account wins have boosted turnover projections for outsourcing and managed customer services specialists - Bespoke International Group.
Greater Manchester, England, United Kingdom - July 21, 2023 —
Significant retail sector account wins have boosted turnover projections for outsourcing and managed customer services specialists - Bespoke International Group.
Led by the founders of the outsourced customer service industry in South Africa, the business is now in its 5th year of trading and has experienced steady growth in each of the previous 4 years. The business is recognised as a preferred supplier to the retail sector, which has enabled it to win new accounts in the first half of 2023, adding to its extensive retail and e- retail portfolio.
Reflecting on recent retail sector wins Sales Director, Keith Shanks commented: ‘Our success at delivering quality, agility and retail peak flexibility for multinational e- retailers has helped us to secure major new UK based retail clients this year. These include the onboarding of a leading multi-brand retailer, and a major UK based clothing retailer. Each has the potential to grow through the peak trading period and into 2024.
'When it comes to winning business, our people always impress. Our agility allows us to rapidly onboard and scale new accounts without compromising quality making our proposition so compelling. Our Durban based advisors excel at omni-channel customer service support and inbound sales. Retail is always subject to seasonality and our experience of peak trading enables us to accurately plan and flex for seasonal demand to ensure we are there to support at this crucial time’.
Mid October traditionally marks the start of peak season in the retail sector, with a steady build-up of demand in November to Black Friday and through the festive and new year period. Account planning generally starts well in advance of these months with clear objectives set for recruitment, staff training and performance KPI’s.
Bespoke International Group have been growing year on year and are a leading light in the development of retail sector outsourcing in South Africa. In recognition of a strong UK client base, Bespoke International also have a UK based senior team that can provide valuable face-to-face consultation both during the onboarding process and on an ongoing basis.
To learn more about Bespoke International Group, visit www.bespokeinternationalgroup.com, or email Keith Shanks, Sales Director keith.shanks@bespokeinternationalgroup.com
Contact Info:
Name: Nick Birch
Email: Send Email
Organization: The Agency Creative
Website: https://www.theagencycreative.co.uk/
Source: PR Fire
Release ID: 89102869
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