New cloud-based medical information request management system unifies every HCP inquiry - across pharma and medical device - into one compliant, auditable workflow.

NEW YORK CITY, NY / ACCESS Newswire / August 6, 2026 / TikaMobile, a leading provider of intelligent digital solutions for life sciences, today launched MedInfosys, a purpose-built medical information software platform that helps MedInfo teams capture, route, respond to, and audit every Healthcare Professional (HCP) inquiry from first contact through resolution. Available now at medinfosys.com, MedInfosys gives pharmaceutical and medical device manufacturers a single, compliant system of record for medical information request management.

Inquiries about dosing, drug interactions, device indications, safety, adverse events, and off-label use arrive through web forms, email, phone, and field channels. Without a purpose-built system, those requests scatter across inboxes and spreadsheets - response times slip, audit trails go incomplete, and compliance reviews become painful reconstructions of who said what, when, and on what authority. MedInfosys brings every channel and every response into one configurable, multi-tenant platform.

One Platform for the Entire Medical Information Lifecycle

• Multi-Channel Intake: Public web forms, an authenticated HCP portal, inbound email (Microsoft 365 and Gmail), a browser-based softphone, and agent-created tickets - every channel feeds the same queue and audit trail.

• Smart Case Management: A full-lifecycle ticketing engine for regulated workflows, with configurable categories and priority queues, workload-based routing, public replies and private notes, similar-ticket discovery, and a complete audit log on every action.

• AI & Approved Content: A no-code form builder, a product-organized knowledge base of versioned documents and pre-approved attachments, semantic ticket search, and an AI analytics dashboard - all governed by tenant boundaries and PII controls.

• Enterprise Security, Global Reach: Schema-per-tenant isolation, role-based access control, two-factor authentication, and audit logging built for HIPAA and GDPR awareness - delivered across 12 languages with multilingual intake forms.

Because MedInfosys is a true multi-tenant SaaS product, each customer gets a branded, isolated environment - its own subdomain, forms, and workflows - and can go live in days, not months.

"Medical Information teams have been forced to run mission-critical, regulated work on tools that were never built for it," said Manish Sharma, CEO of TikaMobile. "MedInfosys gives pharma and medical device teams one compliant platform for every HCP inquiry - with the audit trail, approved content, and AI-assisted research they need to respond faster and stand up to scrutiny."

MedInfosys is live in production today. Life sciences organizations can request a demo or start a free trial at medinfosys.com.

About MedInfosys

MedInfosys is a cloud-native medical information request management platform for life sciences, helping pharmaceutical and medical device MedInfo teams capture, route, respond to, and audit every HCP inquiry in one compliant workflow. MedInfosys is a TikaMobile product. Learn more at medinfosys.com.

About TikaMobile

TikaMobile provides intelligent digital solutions for life sciences organizations, specializing in CRM and business intelligence platforms for medical affairs and commercial teams. TikaMobile solutions are trusted by global teams to enhance efficiency, ensure compliance, and drive scientific impact. Learn more at Tikamobile.com.

Contact Information

Name: Manish Sharma
Email: MSharma@TikaMobile.com
Phone: +1 (646) 650-5545
Address: 485 Madison Ave, 7th Floor, New York, NY 10022

SOURCE: TikaMobile