Group 1 leverages Acxiom's comprehensive solution to create seamless, personalized customer experiences while reducing cost, improving ROI and ensuring data privacy and security
Acxiom®, the customer intelligence company, today announced that one of the largest automotive groups in the United States, Group 1 Automotive (Group 1), has engaged Acxiom to implement a customer data platform (CDP) powered with its Real Identity™ solution across Group 1’s network of new and used vehicle dealerships. This privacy-first platform reconciles data from diverse touchpoints into a single customer view, empowering Group 1 with the insight needed to deliver tailored experiences for each of its customers throughout the stages of vehicle ownership.
Today's automotive customer journey is scattered across multiple interactions, including online research, dealerships websites, in-person showroom visits, and digital apps, all of which creates siloes of disconnected data. An integrated CDP plus Real Identity solution captures and unifies this data in real-time to help clients across the automotive industry and throughout the value chain identify, understand, and engage their customers.
"Our solution presents Group 1 Automotive with the clearest possible understanding of who their customer is, so they can deliver the right message at the best time," says John Campos, automotive industry managing director at Acxiom. "This personalized customer experience goes a long way in building brand loyalty. Our platform also establishes additional opportunities to reach customers throughout the ownership lifecycle, increasing dealership profitability through auto financing, insurance, and maintenance revenue streams, and, in the future, in-vehicle subscription offerings and other connected services."
"Creating lasting relationships with our customers is at the heart of what we do, and we believe working with Acxiom puts us ahead of the game," says Kimberly Barta, vice president, chief marketing officer at Group 1 Automotive. "The modern automotive customer expects relevant offers, provided through online channels and apps as well as dealership visits. Acxiom's solution connects the dots of how, where and when our customers shop, allowing us to deliver personalized, real-time marketing the entire time they own the vehicle. Implementing this comprehensive solution improves our customers’ experience with us, increasing loyalty and sales opportunities. It also reduces budget costs while driving growth for our dealerships across our North American enterprise."
For more information on Acxiom’s Automotive practice, visit our website.
About Acxiom
Acxiom partners with the world’s leading brands to create customer intelligence, enabling data-driven marketing experiences that generate value for people and for brands. The experts in identity, the ethical use of data, cloud-first customer data management, and analytics solutions, Acxiom makes the complex marketing ecosystem work, applying customer intelligence wherever brands and customers meet. By helping brands genuinely understand people, Acxiom enables experiences so relevant and respectful, people are willing to explore new brands and stay loyal to those they love. For more than 50 years, Acxiom has improved clients’ customer acquisition, growth, and retention. With locations in the US, UK, China, Poland, and Germany, Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit Acxiom.com.
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Contacts
Erin Tomaski
Erin.Tomaski@acxiom.com
