Kore.ai, a global leader in enterprise AI platforms and solutions, today announced that it has been named a Leader in The Forrester Wave™: Cognitive Search Platforms, Q4 2025. Kore.ai received the highest ranking in the Strategy category and the highest scores possible in 11 criteria, including Vision.

According to the Forrester report, cognitive search platforms are set to become the brains of accurate, agentic AI — powering contextual, trustworthy, and action-oriented enterprise experiences. Enterprise buyers should carefully scrutinize not only the functionality offered by vendors today, but also their strategies and roadmaps to understand how they will keep up in the agentic AI revolution.

Kore.ai believes its position as a leader reflects its strengths in conversation-first search, powerful data connectors, deep intent understanding, advanced search methods, robust governance, and enterprise-ready architecture. Just as importantly, our vision, innovation, and product roadmap enable organizations to scale AI confidently and reimagine how work, processes, and services are delivered.

“For Kore.ai, this recognition by Forrester validates our vision to be the agentic operating system for the enterprise,” said Raj Koneru, Founder and CEO, Kore.ai. “We believe that search should be an active enabler of work rather than a passive lookup tool for information. This position as a leader reaffirms our commitment to helping enterprises unlock real business outcomes with contextual, secure, and scalable intelligence that powers the agentic future of enterprise.”

The Forrester report noted that Kore.ai’s true multiturn conversational search experiences shine, and it gives customers a deep and rich set of tools to understand a user’s intent and shape the experience accordingly, with strong capabilities to understand user behavior and fine-tune the retrieval and results for optimal relevancy. The report also cited the company’s superior roadmap, an excellent set of development and evaluation tools for traditional search and for developing retrieval-augmented generation (RAG) and hybrid search pipelines. The report went on to note Kore.ai’s huge R&D investment relative to its size. Forrester calls Kore.ai a great fit for companies that want to build conversation-first search experiences with a deep understanding of the user journey.

"Being recognized with the top score in the strategy category by Forrester validates, for us, our architectural approach—we've built a platform where enterprise data integration, scalable deployment, and agentic capabilities are foundational, not afterthoughts," said Prasanna Arikala, CTO and Head of Products, Kore.ai. "While others are retrofitting cognitive search for the agentic future, we've architected from the ground up for multi-agent orchestration, enterprise-grade observability, and multimodal intelligence. We feel this recognition reflects our commitment to solving the hard problems of AI at enterprise scale—integration depth, deployment reliability, and continuous innovation."

Kore.ai customers report that using the company’s search platform has increased employee self-service resolution rates and boosted satisfaction with the overall app experience. By combining conversational expertise with a broad set of enterprise connectors, scalable hosting, and robust governance, Kore.ai provides organizations with the foundation for conversation-first, multilingual, and context-rich agentic AI applications.

To learn more about how enterprise search has evolved in the last two years, who the top providers are in this space, and what buyers need to look for while evaluating enterprise search vendors, access the full report.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .

About Kore.ai

Kore.ai is a leader in enterprise AI with over a decade of experience in helping large enterprises realize business value through the safe and responsible use of AI. It provides comprehensive offerings for AI work, process automation and customer service use cases coupled with an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale. Kore.ai takes an agnostic approach to models, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 Global 2000 companies, Kore.ai helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, Kore.ai has a network of offices to support customers in India, the UK, the Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.

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