Companies ditch legacy hardware for flexible, feature-rich communication platforms
-- Walk into most Singapore offices today and something is noticeably missing—those bulky phone system boxes that used to take up entire server rooms. Fiber networks have replaced copper lines across the island, and businesses are taking advantage. They're switching to cloud phone systems that cost less, do more, and actually make remote work possible.
Why Companies Are Making the Switch
The numbers tell an interesting story. The PBX market hit $44.26 billion this year. By 2035, it will reach $124.54 billion, according to Future Market Insights. Cloud systems already own 45% of that market, and they're eating into hardware sales every quarter.
Market Research Future puts cloud PBX growth at 18.52% annually. That aggressive rate makes sense when considering what happened during the pandemic. Between 2022 and 2024 alone, adoption jumped 41% as companies scrambled to support work-from-home arrangements.
The shift isn't just about keeping up with trends. Old copper-based systems are genuinely outdated now. They can't handle mobile integration. They can't scale quickly. And when something breaks, finding someone who still services 15-year-old hardware becomes increasingly difficult.
What's Actually Better About Cloud PBX
Several key advantages are driving companies toward cloud systems:
Phone extensions follow employees around. The same extension works on desk phones, laptops, and smartphones. Employees working from coffee shops can take calls seamlessly.
Adding users takes minutes, not weeks. New hires can be set up before lunch. No technician visits, no rewiring, no ordering equipment.
Features that used to cost extra are standard. Call recording, voicemail-to-email, video meetings, real-time analytics—these all come with the package now.
The system stays up when offices don't. During power outages or internet disruptions, calls automatically route to mobile phones or backup locations.
Monthly costs beat capital expenses. Instead of dropping $50,000 on hardware that will be obsolete in five years, businesses pay a predictable amount per user each month.
360 Research Reports found that 62% of enterprises have already made the jump. More than 410 million people worldwide now use these platforms for work calls.
How to Switch Without Breaking Everything
Most horror stories about cloud migrations come from poor planning. Several critical steps ensure a smooth transition:
Companies need to figure out what they have. That old fax machine in accounting or the alarm system tied to phone lines—everything must be documented before starting the migration.
Selecting a real cloud provider matters. Some vendors just took their old PBX software and stuck it in a data center. That's not cloud—that's outdated technology in a new location. Organizations should look for platforms built from scratch for IP networks.
Keeping existing phone numbers is essential. Number porting should be seamless. If a provider says the process will take weeks or might not work, businesses should find someone else.
Testing other systems prevents integration failures. CRM systems may need to log calls. Help desk software might pop customer records on incoming calls. Verifying that integrations work before switching prevents disruptions.
The Real Competitive Edge
This transition isn't just about replacing one phone system with another. Companies that move to cloud communications gain flexibility their competitors don't have.
Organizations can hire someone in Malaysia and give them an extension that looks local to Singapore customers. They can spin up a temporary call center for a product launch in a day. They can access detailed analytics on how sales teams handle calls because the data's already captured.
The platform becomes infrastructure that enables business decisions, not just a way to answer phones.
Getting Started
Most businesses find the switch less disruptive than they expected. The hard part is usually just making the decision to move.
Singapore-based MyVelox specializes in these transitions. They handle cloud telephony, SIP trunking, and migrations for companies moving off legacy systems. Their team knows Singapore's telecom environment inside and out, which matters when porting numbers and connecting to local carriers.
MyVelox provides cloud communication solutions for businesses operating in modern telecommunications markets. The company offers cloud PBX, SIP trunking, and unified communications platforms that help organizations move away from hardware-dependent phone systems.
Contact Info:
Name: Alex Severson
Email: Send Email
Organization: Velox Networks
Website: https://www.myvelox.com/
Release ID: 89180474
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