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Articles published by Genesys

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Genesys Earns Spot on G2’s 2026 Best Software Awards for Agentic AI and Customer Service Products
From Genesys
Via Business Wire
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Genesys to Offer Experience Orchestration Services on AWS European Sovereign Cloud
From Genesys
Via Business Wire
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Genesys Unveils Industry’s First Agentic Virtual Agent Powered by LAMs for Enterprise CX ​
From Genesys
Via Business Wire
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InspiriTec Reduces Operating Costs with Genesys Cloud While Advancing Its Mission of Inclusive Employment
From Genesys
Via Business Wire
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Genesys Expands Global Reach and Compliance to Advance Trusted Agentic AI
From Genesys
Via Business Wire
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Strong Enterprise Adoption of Genesys Cloud AI Drives Company Momentum in the Third Quarter of Fiscal Year 2026
From Genesys
Via Business Wire
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Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment
From Genesys
Via Business Wire
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Genesys Recognized as a Leader in Frost Radar™: Workforce Engagement Management, 2025 Report
From Genesys
Via Business Wire
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Genesys Cloud Enables Aterian to Deepen Customer Loyalty Across Global Marketplaces and Reduce Costs by 65%
From Genesys
Via Business Wire
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Genesys Cloud AI Helps Steinberg Diagnostic Medical Imaging Deliver More Compassionate, Connected Patient Experiences
From Genesys
Via Business Wire
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Genesys and Scaled Cognition Partner to Advance Responsible Agentic AI Customer Experience Orchestration
From Genesys
Via Business Wire
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Genesys Announces the Renewal of the Partnership with Scuderia Ferrari HP and the Beginning of a New Technical Collaboration
From Genesys
Via Business Wire
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Genesys Earns 2025 Great Place to Work Certification Across 17 Countries
From Genesys
Via Business Wire
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Genesys Recognized as a Leader in the 2025 IDC MarketScape for Worldwide General-Purpose Conversational AI
From Genesys
Via Business Wire
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Genesys Named a “Best-Led Company” by Glassdoor
From Genesys
Via Business Wire
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Genesys Named a Leader in the 2025 Gartner® Magic Quadrant™ for Contact Center as a Service for 11th Consecutive Year
From Genesys
Via Business Wire
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Genesys Announces Strong Second Quarter Fiscal Year 2026 Momentum and Advances Agentic AI for the Experience Economy at Xperience 2025
From Genesys
Via Business Wire
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Genesys Expands Strategic Partnership with ServiceNow to Deliver Transformational A2A Customer Orchestration Experience
From Genesys
Via Business Wire
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Genesys Unites the Enterprise with Connected CX Workflows for Agentic Orchestration
From Genesys
Via Business Wire
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Genesys Launches AI Agents with Greater Autonomy to Drive Enterprise-Wide Customer Experience Orchestration
From Genesys
Via Business Wire
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Genesys Orchestrators Debuts to Drive CX Innovation and Impact by Uniting Education, Support and Resources Into One Powerful Community
From Genesys
Via Business Wire
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Genesys Honors Global Innovators in Customer Experience at Xperience 2025
From Genesys
Via Business Wire
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Genesys Xperience 2025: Engage in the Next Level of Experience
From Genesys
Via Business Wire
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Genesys Study Finds Agentic AI Is Advancing — But Governance Gaps Threaten Consumer Trust
From Genesys
Via Business Wire
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Genesys Announces $1.5 Billion Investment by Salesforce and ServiceNow
From Genesys
Via Business Wire
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Genesys Marks Five Years of Sustainability Progress with Focus on Scalable, Ethical AI Innovation and Emissions Reduction
From Genesys
Via Business Wire
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Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences
From Genesys
Via Business Wire
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Genesys Appoints Allen Chiu as Chief Legal Officer
From Genesys
Via Business Wire
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Strong Adoption of AI-Powered Experience Orchestration Capabilities Fuels Genesys Cloud Momentum in First Quarter of Fiscal Year 2026
From Genesys
Via Business Wire
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Trevor Schulze Joins Genesys as Chief Information Officer
From Genesys
Via Business Wire
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