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Articles published by J.D. Power

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Telehealth Emerges as Preferred Channel for Routine Care While Increasing Access to Mental Health Treatment, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power and LMC Automotive Forecast for September 2022
From J.D. Power
Via Business Wire
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Brand Loyalty Strong Among New-vehicle Owners, J.D. Power Finds
From J.D. Power
Via Business Wire
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Fewer Flights, More Crowded Terminals Negatively Affecting Customer Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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Bundle Fumble? Rising Auto Insurance Premiums are Killing Home Bundles, J.D. Power Finds
From J.D. Power
Via Business Wire
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Third-Party Hotel Management Companies Facing Higher Guest Expectations as Room Rates Increase, J.D. Power Finds
From J.D. Power
Via Business Wire
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Retirement Plan Digital Experience Suffers as More Americans Struggle Financially, J.D. Power Finds
From J.D. Power
Via Business Wire
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Credit Card Customers in Canada Curb Spending as Economy Sours and Alternative Payment Options Emerge, J.D. Power Finds
From J.D. Power
Via Business Wire
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In Battle Over Infotainment Systems Between Manufacturers and Big Tech, Only Losers are Vehicle Owners, J.D. Power Finds
From J.D. Power
Via Business Wire
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New-Vehicle Tech is a Double-Edged Sword: Risky to Satisfaction—Yet Necessary for Future Adoption, J.D. Power Finds
From J.D. Power
Via Business Wire
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It’s Clear: Windows and Patio Doors Customers More Satisfied with a Personalized Purchase Process, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power and LMC Automotive: U.S. Automotive Forecast for August 2022
From J.D. Power
Via Business Wire
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Small Business Insurance Customer Satisfaction Bounces Back After Two Years of Pandemic-Related Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
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As Microchip Shortage Continues, Seats Wired for Heat Remain Cool, J.D. Power Finds
From J.D. Power
Via Business Wire
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Customers Perceive Shortfall in Medicare Advantage Plan Coverage of Mental Health and Substance Abuse Services, J.D. Power Finds
From J.D. Power
Via Business Wire
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Credit Card Customer Satisfaction Surges, but Spending Wanes Amid Weakening Economy and Growth of Alternative Payment, J.D. Power Finds
From J.D. Power
Via Business Wire
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Growing Electric Vehicle Market Threatens to Short-Circuit Public Charging Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
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Rep Training and Tenure Crucial to Wireless Purchase Experience Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power Identifies Key Behaviors for Auto Lender Sales Reps that Win Dealers’ Business in Tight Market
From J.D. Power
Via Business Wire
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Wireless Customer Care Satisfaction Declines as Staff Turnover Rises, J.D. Power Finds
From J.D. Power
Via Business Wire
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Trust is Crucial in Determining Satisfaction with Mortgage Servicers, J.D. Power Finds
From J.D. Power
Via Business Wire
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Innovations at Retail Pharmacies Accelerate as Digital Competition, Health and Wellness Offerings Grow, J.D. Power Finds
From J.D. Power
Via Business Wire
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July New-Vehicle Sales Pace Still Constrained but Transaction Prices and Dealer Profits Remain at Record Levels
From J.D. Power
Via Business Wire
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Economy/Range Satisfaction Gap Closes Between Gas-Powered Vehicles and Electric Vehicles Thanks to High Gas Prices, J.D. Power Finds
From J.D. Power
Via Business Wire
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Electric Utilities Lack Customer Support They Need to Meet Sustainability Goals, J.D. Power Finds
From J.D. Power
Via Business Wire
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Appliance Satisfaction Remains High Despite Supply Chain and Labor Shortage Issues, J.D. Power Finds
From J.D. Power
Via Business Wire
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Failure to Load: More Device Usage by Wireless Customers Means More Streaming and Data Problems, J.D. Power Finds
From J.D. Power
Via Business Wire
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Overall Website Satisfaction Declines among Battery Electric Vehicle Shoppers as Demand for Tools Increases, J.D. Power Finds
From J.D. Power
Via Business Wire
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North America Hotel Guest Satisfaction Declines as Travel Volume, Room Rates Rise, J.D. Power Finds
From J.D. Power
Via Business Wire
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Small Business Wireline Customer Satisfaction Remains High Despite Fierce Market Challenges, J.D. Power Finds
From J.D. Power
Via Business Wire
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