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Articles published by J.D. Power

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Residential Electric Utility Satisfaction Ranks Lowest among J.D. Power Residential Utility Studies
From J.D. Power
Via Business Wire
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National Banks See Satisfaction Gains Fueled by High Levels of Trust, Better Digital Channels and Account Offerings but Seniors Miss Out, J.D. Power Finds
From J.D. Power
Via Business Wire
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Satisfaction with Non-EV Vehicle Apps Edges Up Slightly in 2025, but Speed and Connection Issues Continue to Negatively Impact Use, J.D. Power Finds
From J.D. Power
Via Business Wire
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Airport Lounge Access Plays Major Role in Choice of Flight Routes and Airlines, J.D. Power Finds
From J.D. Power
Via Business Wire
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Auto Finance Websites and Mobile Apps Deliver Improved Customer Experience, but Critical Performance Gaps Persist, J.D. Power Finds
From J.D. Power
Via Business Wire
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Mortgage Servicing Apps Deliver Uneven User Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
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Record High Bill Amounts Undercut Gas Utility Residential Customer Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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Small Business Credit Card Satisfaction Surges, Led by Financially Challenged Businesses, J.D. Power Finds
From J.D. Power
Via Business Wire
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Fully Digital Claims Processing Drives High Customer Satisfaction, but Many Customers Still Use Multiple Channels, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power-GlobalData Automotive Forecast November 2025
From J.D. Power
Via Business Wire
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Virtual Assistants, Advanced Trading Tools Drive Customer Satisfaction With Wealth Management Apps and Websites, J.D. Power Finds
From J.D. Power
Via Business Wire
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Senior Living Providers Experience Major Year-Over-Year Gains in Satisfaction Despite Rising Costs, J.D. Power Finds
From J.D. Power
Via Business Wire
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Banking and Credit Card Customers Complacent on Fraud Protection, Gen Z Most Likely Victims, J.D. Power Finds
From J.D. Power
Via Business Wire
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Affordability Challenges Begin to Influence Auto Loan Customer Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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Rising Costs and Widespread Power Outages Strain Business Customer Satisfaction with Electric Utilities, J.D. Power Finds
From J.D. Power
Via Business Wire
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Mortgage Customer Satisfaction Surges as Originators Adopt Advisory-Style Approach to Lending, J.D. Power Finds
From J.D. Power
Via Business Wire
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Tariffs Accelerate Buying Decisions While Transparency Drives Sales Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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Online Mattress Shoppers Find Greater Value and Satisfaction Than In-Store Buyers, J.D. Power Finds
From J.D. Power
Via Business Wire
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Customer Satisfaction with Individual Annuities Strained by New-Client Experience and Digital Limitations, J.D. Power Finds
From J.D. Power
Via Business Wire
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Satisfaction with Auto Insurance Claims Strained by Higher Deductibles, More Total Losses, J.D. Power Finds
From J.D. Power
Via Business Wire
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Satisfaction With Small Business Banking Improves but Debt and Creditworthiness Concerns Loom, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power-GlobalData Automotive Forecast October 2025
From J.D. Power
Via Business Wire
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J.D. Power: Strong Safety and Reliability Performance Boosts Satisfaction Among Gas Utility Business Customers
From J.D. Power
Via Business Wire
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Speed, Simplicity, Savings: Percentage of Residential Wireless Internet Sign-Ups Doubles That of Wired, J.D. Power Finds
From J.D. Power
Via Business Wire
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Life Insurance Customer Satisfaction Varies Widely Based on Carrier and Distribution Channel, J.D. Power Finds
From J.D. Power
Via Business Wire
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Rental Car Customers Who Skip the Airport Counter Are Significantly More Satisfied and Experience Shorter Pick-Up Times
From J.D. Power
Via Business Wire
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Business Wireless: Strong Coverage and Quality Pave the Way for Value-Driven Competition, J.D. Power Finds
From J.D. Power
Via Business Wire
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Independent Insurance Agents Feel Undervalued, Underserved by Carriers, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power-GlobalData Automotive Forecast September 2025
From J.D. Power
Via Business Wire
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Smart Household Appliances More Likely to Experience Reliability Issues, J.D. Power Finds
From J.D. Power
Via Business Wire
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