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Articles published by J.D. Power

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Fraud Protection and Resolution Become Critical Components of Customer Experience for Banks and Credit Card Issuers, J.D. Power Finds
From J.D. Power
Via Business Wire
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Satisfaction with Store-Bought Mattresses Springs Back, Tying with Online Purchase Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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Brand Reputation Top Reason Home Security Shoppers Select System, J.D. Power Finds
From J.D. Power
Via Business Wire
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Asset Manager-Advisor Relationship Increasingly Dependent on Easy-to-Use Websites and Seamless Digital Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
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Small Business Banking Customer Satisfaction Climbs as Economic Outlook Improves, J.D. Power Finds
From J.D. Power
Via Business Wire
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Auto Insurance Repair Cycle Times Improve but Price Increases Take a Toll, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power-GlobalData U.S. Automotive Forecast for October 2024
From J.D. Power
Via Business Wire
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Clear as Day: Trust in Product, Staff Key to Satisfaction with Windows and Patio Doors, J.D. Power Finds
From J.D. Power
Via Business Wire
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AV Readiness Increases After a Two-Year Decline, J.D. Power Finds
From J.D. Power
Via Business Wire
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Majority of Individual Annuity Customers Struggle with Financial Health, J.D. Power Finds
From J.D. Power
Via Business Wire
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Customer Contact Satisfaction among Gas Utility Business Customers Lowest in Eight Years, J.D. Power Finds
From J.D. Power
Via Business Wire
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Can You Reach Me Now? Wireless Internet Providers Certainly Can and with High Levels of Satisfaction, J.D. Power Finds
From J.D. Power
Via Business Wire
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Life Insurers Miss the Mark on Clarity of Information and Personalization—Particularly Among Younger Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
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Rental Car Customer Loyalty Hinges on Trust, J.D. Power Finds
From J.D. Power
Via Business Wire
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Skepticism to Advocacy: Most Consumers Have Positive Experience with Robotaxis, J.D. Power Finds
From J.D. Power
Via Business Wire
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Better Price on Service: Top Reason Business Wireless Customers Switch, J.D. Power Finds
From J.D. Power
Via Business Wire
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Vehicle Alerts Cause Most Complaints About Advanced Driver Assistance Systems, J.D. Power Finds
From J.D. Power
Via Business Wire
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Tighter Underwriting Standards Strain Independent Agents’ Relationships with Insurers, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power-GlobalData Automotive Forecast September 2024
From J.D. Power
Via Business Wire
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Satisfaction Higher Among Live TV Streaming Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
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Telehealth Continues to Score Points for Convenience and Speed, but Overall Experience Varies Widely Between Providers and Across Demographics, J.D. Power Finds
From J.D. Power
Via Business Wire
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As Inventory Levels Recover, Loyal Customers Returning to Their Brand of Choice, J.D. Power Finds
From J.D. Power
Via Business Wire
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Overcrowded and Overpriced Yet Enjoyable: North American Airports Defy Conventional Logic To Keep Travelers Coming Back for More, J.D. Power Finds
From J.D. Power
Via Business Wire
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Rampant Home Insurance Increases Strain Customer Satisfaction—and Drive Policy Shopping, J.D. Power Finds
From J.D. Power
Via Business Wire
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It’s Taken Five Years, but Vehicle Multimedia Problems Finally Show Improvement, J.D. Power Finds
From J.D. Power
Via Business Wire
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Retirement Plan Websites and Mobile Apps Not Meeting Customer Expectations for Valuable Digital Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
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Hotel Management Companies Drive Significantly Better Guest Experiences, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power-GlobalData U.S. Automotive Forecast for August 2024
From J.D. Power
Via Business Wire
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Customers Favor AI-Based Technologies but Automakers May Not Have Best Advanced Tech Strategy, J.D. Power Finds
From J.D. Power
Via Business Wire
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Small Commercial Insurance Customer Retention Hinges on Trust in Rising Rate Environment, J.D. Power Finds
From J.D. Power
Via Business Wire
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