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Articles published by J.D. Power

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Regional Medicare Advantage Plans Have Higher Customer Satisfaction than Commercial Member Health Plans, J.D. Power Finds
From J.D. Power
Via Business Wire
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It’s Time Seat Manufacturers Get Heads in the Right Place, J.D. Power Finds
From J.D. Power
Via Business Wire
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Tenured Wireless Customers Experience Greater Satisfaction with Cost and Promotions, J.D. Power Finds
From J.D. Power
Via Business Wire
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Show Me the Money! Cashback and Value Credit Cards Grow in Popularity as Financial Health of Cardholders Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
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Public EV Charging Sees Consistent Progress for Two Consecutive Quarters, J.D. Power Finds
From J.D. Power
Via Business Wire
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Auto Dealers Grow Increasingly Uncomfortable with Use of AI in Credit Decision-Making, J.D. Power Finds
From J.D. Power
Via Business Wire
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Wireless Call Center Satisfaction Increases for Fifth Consecutive Volume, J.D. Power Finds
From J.D. Power
Via Business Wire
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Electric Utilities Search for Customer Buy-In on Sustainability Amid Widespread Environmental Pessimism, J.D. Power Finds
From J.D. Power
Via Business Wire
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As Mail Order Pharmacies Continue to Climb in Customer Satisfaction, Chain Drug Stores Fall Behind, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power-GlobalData U.S. Automotive Forecast for July 2024
From J.D. Power
Via Business Wire
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Excitement of Traditional Auto Manufacturers’ BEV Owners at All-Time High, J.D. Power Finds
From J.D. Power
Via Business Wire
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Homeowners Satisfaction with Mortgage Servicers Rises—But Risks Loom, J.D. Power Finds
From J.D. Power
Via Business Wire
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Secret to a Well-Managed Utility: Strong Brand Appeal, J.D. Power Finds
From J.D. Power
Via Business Wire
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Those Who Purchase Appliances Based on Price Are Less Satisfied and Less Loyal, J.D. Power Finds
From J.D. Power
Via Business Wire
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Wireless Network Keeping Up with Demand as Customer Problems Decrease, J.D. Power Finds
From J.D. Power
Via Business Wire
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Rise in Inventory, Vehicle Incentives Help Satisfaction Increase with Manufacturer Websites, J.D. Power Finds
From J.D. Power
Via Business Wire
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Tale of Two Travel Markets: High-End Hotel Segments See Steady Guest Satisfaction Improvement, While More Affordable Hotel Segments Post Declines, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power Launches Mobile App Platform Certification for Banking to Recognize Customer Experience Best Practices
From J.D. Power
Via Business Wire
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Proactive Communication and Digital Account Management Tools Essential to Increase Satisfaction for Business Internet Customers, J.D. Power Finds
From J.D. Power
Via Business Wire
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More than One-Third of Financial Advisors Open to Changing Firms, J.D. Power Finds
From J.D. Power
Via Business Wire
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Problems Plague BEVs Despite Traditional OEMs Leveling Playing Field with Tesla, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power-GlobalData U.S. Automotive Forecast for June 2024
From J.D. Power
Via Business Wire
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Personalized Financial Advice Increasingly Resonates with Retail Bank Customers—Especially Younger Ones, J.D. Power Finds
From J.D. Power
Via Business Wire
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Trust Emerges as Top Driver of Customer Satisfaction with Auto Insurance as Prices Continue to Surge, J.D. Power Finds
From J.D. Power
Via Business Wire
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Bank and Credit Card Apps and Websites Struggle to Find Ways to Stand Out as User Experience Becomes Increasingly Homogenized, J.D. Power Finds
From J.D. Power
Via Business Wire
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EV Purchase Consideration Cools for Second Consecutive Year in Canada, J.D. Power Finds
From J.D. Power
Via Business Wire
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Customer Experience Chasm Grows between Highest- and Worst-Performing Health Plans, J.D. Power Finds
From J.D. Power
Via Business Wire
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Electric Vehicle Brands Must Improve Mobile App Connectivity to Meet Owners’ Needs, J.D. Power Finds
From J.D. Power
Via Business Wire
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J.D. Power-GlobalData U.S. Automotive Forecast for May 2024
From J.D. Power
Via Business Wire
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Auto Insurer Websites and Apps Become Primary Driver of New Customers, Putting Pressure on Digital Experience, J.D. Power Finds
From J.D. Power
Via Business Wire
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